Glossary

Property management glossary

The vocabulary of property management — every term landlords, managers, and residents need, defined plainly and with an example.

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Additional rent

Charges beyond base rent that the lease treats as rent for enforcement purposes.

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Applicant screening

Verifying credit, eviction history, income, and references for a rental applicant.

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Cap rate

Net operating income divided by property value, expressed as a percentage.

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Common area maintenance (CAM)

The pro-rata share of shared-space upkeep charged to commercial tenants.

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Delinquency

The state of a resident being past due on rent or other lease charges.

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Escrow

Money held by a third party until a specific condition is met.

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Fair market rent

The rent a unit would command in the open market.

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Gross lease

A commercial lease where the landlord pays operating expenses; the tenant pays a flat rent.

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Holdover tenant

A tenant who remains after the lease term ends without a new lease.

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Lease abstraction

The process of extracting key terms from a lease into a structured summary.

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Lease renewal

Extending a lease for a new term.

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Net operating income (NOI)

Revenue minus operating expenses, before financing and taxes.

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Occupancy rate

Occupied units divided by total units, expressed as a percentage.

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Operating expenses

Ongoing costs of running a property: taxes, insurance, maintenance, utilities, and management.

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Prorated rent

Rent for a partial month, calculated by day.

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Rent ledger

The running record of charges, payments, and balances on a lease.

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Rent roll

A snapshot of every unit's lease terms and rent as of a date.

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Security deposit

Money held to cover damage or unpaid rent at the end of a tenancy.

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Tenant ledger

Alternative name for the rent ledger; the running record on a specific tenant/lease.

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Triple-net lease (NNN)

A commercial lease where the tenant pays taxes, insurance, and maintenance on top of base rent.

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Vacancy rate

Vacant units divided by total units, expressed as a percentage.

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Work order

A dispatched maintenance job with scope, vendor, and budget.

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Rentable square feet (RSF)

The total square footage a commercial tenant pays rent on, including a share of common areas.

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Certificate of insurance (COI)

Proof of insurance coverage, typically required from commercial tenants and vendors.

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Escalation clause

A lease provision that raises rent on a schedule.