Guide

How to communicate with residents on the record

Communication that lives on the record protects both sides. Personal text threads disappear the day the phone dies.

Overview

Communication that lives on the record protects both sides. Personal text threads disappear the day the phone dies.

Checklist

  • Route everything through the portal or the platform's messaging.
  • Respond to non-emergencies within one business day.
  • Emergencies get a phone call.
  • Retain all communication with the resident record.
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